This page outlines all you need to know about our shipping and delivery service! 

This is your final week to place an order and receive your product before Christmas. To ensure accurate delivery estimates, we recommend completing your purchase by 23 November.

Shipping Locations

We ship to all the major cities, towns and regional areas throughout Australia

Shipping Methods and Delivery Times

Shipping Timeframe: 1–2 weeks
If your order is in stock, delivery can be arranged within 7–14 days once full payment has been received.

Please note: delivery times may vary depending on your location, holiday periods, weather delays or unforeseen circumstances.

Order Processing Time

Orders are processed within 2-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Click & Collect 

Once you receive your order confirmation, our customer service team will contact you to let you know when your order is ready for collection. Please allow up to 2-3 business days for our warehouse to prepare your order.

Warehouse collection hours: Monday to Friday, 8:00am – 2:30pm

Shipping Costs

Our shipping rates are set by our courier partners and depend on the size, weight, and destination of your order. You’ll see the total shipping cost at checkout before finalising your purchase.

Tracking and Notifications

When the order is placed, you will receive an order confirmation as well as an email from our customer service team with your tracking details once the order is booked. 

While the majority of our courier partners provide live tracking, TLC does not currently offer this service. You will be provided with TLC’s contact number and booking reference, and can obtain tracking updates by contacting them directly.

TLC: 

Phone: 0413 105 625 

Email: admin@tlcam.com.au

Northline: 

Phone: 1300 722 534

Email: customer.service@northline.com.au

Missing or Damaged Items

If your order is missing items or arrives damaged, please contact our customer service team within 7 days of receiving the package. We will work to resolve the issue as quickly as possible.

Give us a call on 03 9996 9048 to lodge any damages

For information on returns and exchanges, please refer to our Return Policy