At Troya Living, we are committed to providing an excellent shopping experience. This shipping and delivery policy outlines the terms and conditions for shipping and delivery of products purchased from our website.

Shipping Locations

We ship to the following regions:

Australia

Disclaimer: Please note that for deliveries in South Australia and Western Australia, goods arrive on a pallet and will only be delivered to the ground floor of apartment buildings. If you require the items to be moved to a specific floor or room, you will need to make arrangements independently or opt to pay an additional fee of $125 for this service.

Shipping Methods and Delivery Times

Shipping Time frame: 1 - 2 weeks

Once we receive the full payment of your order, we will get the order ready for either our courier partners or yourself within 48-72 working hours. 

Disclaimer: Delivery times are estimates and may vary based on the destination and any unforeseen circumstances.

Shipping Costs

We calculate shipping costs based on your chosen shipping method, package size and weight, and delivery address. Our rates are set by our courier partners. You'll see the total shipping cost at checkout before you complete your purchase.

Order Processing Time

Orders are processed within 2-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Tracking and Notifications

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the tracking number provided.*

• While most of our shipping partners provide tracking numbers, some may not. In all cases, you'll receive a reference number for your shipment. You can use this number to contact the courier directly for updates on your package's status

TLC: 

Phone: 0413 105 625 

Email: admin@tlcam.com.au

Northline: 

Phone: 1300 722 534

Email: customer.service@northline.com.au

To obtain a more precise estimated time of arrival (ETA), please don't hesitate to reach out to our delivery team. Alternatively, they will be contacting you shortly to schedule a convenient delivery time that fits your schedule. We're committed to ensuring a smooth and timely delivery experience for you.

Delivery Issues and Delays

We strive to deliver your order within the estimated delivery time. However, there may be delays due to factors beyond our control, such as weather conditions, public holidays, high volume of orders or carrier delays. In such cases, we will do our best to keep you informed.

Missing or Damaged Items

If your order is missing items or arrives damaged, please contact our customer service team within 7 days of receiving the package. We will work to resolve the issue as quickly as possible.

Phone: 03 9996 9048

Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy](link to return policy)

Contact Us

If you have any questions or concerns about our shipping and delivery policy, please contact our customer service team at:

Email: sales@gmail.com 

Phone: 03 9996 9048