Return:

If you are not entirely satisfied with your purchase return the unused item in its original packaging within 30 days of the shipment date. Please consider the following: you may return any item purchased EXCEPT for items that have been used and/or custom ordered. Call us at 0423 554 732 or email sales@troya.com.au to start the return process.

• Please note that you are fully responsible for any delivery charges incurred in shipping the item back. Upon reception, please allow three to seven business days for processing. You will be emailed confirmation.
• If processor approves, a refund will be issued minus any applicable damage, first delivery charges and/or restocking fee. Refund will be issued back through the original form of payment.
• Exchanges are on a case-by-case basis. A restocking fee of 30% will be applied to any approved returns submitted not in original packaging or previously assembled furniture.

Cancellation:

If you wish to cancel an order, please call 0423 554 732 or email sales@troya.com.au. Orders with a status of Shipped cannot be cancelled. When the status changes from Processing to Shipped, your order has left our distribution facility and is on its way to the carrier regional distribution centre. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional centre. Cancelled orders are treated the same as returns and will comply with the return policy.

Damage Claims:

All packages are 100% insured.

Please note, all damage claims should be submitted within 30 days of the delivery.